What if I am Out of Province/Out of Country for more than 90 days?
If you will be out of country for longer than 90 days, you can purchase […]
Does our coverage include Emergency Medical Travel Assistance?
For Members covered under Class 1 or Class 2, you and your eligible dependents are […]
What information do I need to provide to my dentist so my dental claim can be submitted electronically?
Your dentist will need your Firm/Division Number, Certificate Number and CDA Net: Carrier #627223 which […]
How can I order a replacement Certificate of Insurance or Telus Assure Prescription Drug Card?
Please notify FAS immediately if your Certificate of Insurance or Telus Assure Prescription Drug Card […]
Where can I find my Firm/Division Number and Certificate Number?
You can find your Firm/Division Number and Certificate Number on the Certificate of Insurance that […]
When am I eligible for my next pair of new glasses under my Vision benefit?
You must contact the Maximum Benefit Claims Department at 1-800-893-7587. You must provide your […]
What is the Prior Authorization Drug Program?
The Prior Authorization Drug Program applies to a small number of drugs for which prior […]
Is a particular drug covered under my plan?
All drugs must be investigated to verify benefits. Please contact the Maximum Benefit Claims Department […]
Why is my Prescription Drug Card not working?
The most common reason for problems with your drug card is that the pharmacist does […]
How do I submit a Prescription Drug claim?
Your Telus-Assure Prescription Drug Card should be presented to the pharmacy when making all prescription […]